RETURNS, EXCHANGES & WARRANTY REPAIRS
Our guarantee is simple: we want you to be happy with your GoLite product. We will replace any gear with a manufacturing or materials defect for the lifetime of the product, free of charge. And if one of our products fails to satisfy you, return it to the point of purchase* or return it to us for repair, replacement, refund, or GoLite credit, at our discretion. Damage due to wear and tear will be repaired at a reasonable charge to the user. For further details, see below:
*If you purchased your GoLite product from an authorized GoLite dealer, whether in person or online, you should return it to that dealer for return or exchange.
Return / Warranty information is for GoLite apparel and equipment only!
For information on returns / exchanges for GoLite Footwear, please contact New England Footwear toll free at 1-877-610-8870 or email them at golite@newenglandfootwear.com
Returns
Un-used merchandise may be returned with the original tags. Please print the form below, fill out and place inside the package with the product you are sending back.
Exchanges
Need to make an exchange? Start by following the returns procedure above. If you require a different item/color/size, please visit our website www.golite.com to place a new order immediately.
Warranty Repairs
If your GoLite gear needs repair, please print the form below, fill out and place inside the package with the product you are sending back. Repairs covered by GoLite’s Guarantee are provided to you free of cost. For repairs not covered by GoLite’s Guarantee we will provide you with a reasonable repair charge – we do not seek to run a profit on repairs. Charges for shipping and insuring your package are your responsibility.
By law anything returned for repair must be washed first – if you return an unclean item, we will contact you first and let you know the charge for professional cleaning prior to repairing it.
NAME: ________________________________________
ADDRESS: ____________________________________
____________________________________
___________________________________
DAYTIME PHONE # _____________________________
EMAIL: _______________________________________
ITEM NAME: ___________________________________ SIZE: ________ COLOR: ___________
INVOICE # (optional): ____________________________________
CIRCLE ONE: Refund / Credit Warranty / Repair
Please describe the warranty/repair issue/reason for return: _____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Shipping
Packages must be returned pre-paid: we will not accept C.O.D. deliveries. We recommend that you return items via UPS- Insured, or Parcel Post- Insured. We cannot be responsible for items that do not arrive at our facility.
Please send to:
GoLite
Attn: Customer Service
6325 Gunpark Drive, Suite 102
Boulder, CO 80301
Help
If you have any questions:
E-mail us at info@golite.com
Call us at 1.888.546.5483 Monday - Friday between 8 am and 5 pm Mountain Standard Time.