FAQ

We have compiled the questions that we most often hear from our customers.
If your issue is not addressed here, please contact us

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Does GoLite use water bottles with BPA?

The polyethylene bottles in our bottle packs contain no BPA. The water bottles GoLite sells with our bottle packs and Clutch are made by Specialized Bike Company, and they are made from LDPE (Low Density Polyethylene) #4 recyclable. When recycled, this plastic can be used to make trash bags and shipping envelopes (such as the TyvekTM FedEx envelopes).

What exactly is BPA?

BPA, which is used to make many hard plastic toys, bottles and the linings of most food and beverage cans, is thought to mimic the hormone estrogen. Recent independent studies link the chemical to breast cancer, obesity, infertility and insulin-resistance in rodents.



Which of your packs are bear canister compatible?

Bear canisters are required in several popular backcountry areas, including the High Sierra and the Adirondacks. Bear canisters are a better solution to the bear-human interface than food-hanging because most backpackers are insufficiently skilled at food-hanging to prevent bears from getting a free meal (and because bears seem incredibly skilled and persistent in getting human food). The chart below indicates a pack's compatability with all canisters that are current approved by the Sierra Interagency Black Bear Group, with X = vertical fit, Y = horizontal fit, and XY = vertical and horizontal fit.

Compatibility:

 



Do you have any tips for pitching your various shelters?

Yes, and they are all described in the Product Manuals.



Waterproofness of our packs. With the exception of a few packs that are essentially dry bags with shoulder straps, NO pack is waterproof. Even if the pack fabric is waterproof – which is the case with the fabrics used by GoLite (Dyneema, Velocity, and SilLite) – water will still enter through the seams (where needles have punched holes through the fabric), even if the thread used will swell when wet – there are simply too many layers of fabric and webbing to attain a surefire seal.

Waterproofing a pack's seams has limited effectiveness. The seams of packs made from Dyneema and SilLite can be better sealed than those made with SilLite. Apply McNett Seam Grip with a fine brush; do not attempt to seal all the seams in one session – you will probably end up sticking parts of your pack to other parts permanently. Seam Grip does not adhere well enough to silicone-impregnated nylons like SilLite to effectively withstand the stress and abrasion that a pack incurs.

Even if you were able to perfectly seal the seams, there are still water-entry points like zippers and roll-tops. Moreover, if your pack has moderate wear and/or UV exposure, the PU coating on the pack fabric is likely to wear off, so water will start to seep through the fabric.

How to keep your stuff dry. If you really want to keep your stuff dry, we recommend using a waterproof pack liner, which could be in the form of an industrial-strength trash bag (e.g. painter’s plastic material) or a legitimately waterproof stuff sack. You could also pack your belongings in separate legitimately waterproof stuff sacks, though that is more expensive and less conducive to equipment accessibility.

Are there any products for increasing the waterproofness of packs or shelters?

Yes and no, depending on the fabric from which the pack or shelter is made.

Packs. Water can enter packs in three ways: through the seams, the fabric, and the openings. To seal the seams of your pack, please refer to the FAQ on that subject. All of the fabrics GoLite uses in its packs (Dyneema, Velocity, and SilLite) are initially waterproof, though they start to become less so with use and UV exposure. The waterproofness of polyurethane-coated fabrics (like Dyneema and Velocity) can be partially restored by using a treatment like Nikwax Tent and Gear Proof. For the treatment to work effectively the product must first be clean, so please check out the Product Care instructions first. Unfortunately, the waterproofness of SilLite cannot be restored once the silicone-impregnation begins to break down.

Shelters. GoLite shelters are made with SilLite, except the floors, which are made with PU-coated nylon. The waterproofness of SilLite cannot be restored once the silicone-impregnation begins to break down. Thankfully this only happens with years of extensive use and/or UV exposure; and, if just a spot begins to fail, it can be patched fairly easily. The waterproofness of PU-coated floors can be partially restored using a product like Nikwax Tent and Gear Proof.

Does a DWR finish on a garment mean that it is waterproof? How long can I be out in the rain in a DWR garment before I get wet?

A DWR (durable water repellent) finish is not a coating – it is a spray-on treatment that is applied as the fabric is manufactured. The purpose of DWR is to break the surface tension of a droplet of water, causing it to run off.



DWR finishes vary in quality and durability. When a DWR finish is new, it will cause light rain to run off the face of a garment, whereas a worn-out DWR finish will not. In heavy rain, even a garment with a new DWR finish will wet out. If staying dry is essential, you really need a waterproof-breathable Storm Shell jacket and pants.

The time it takes for the wearer to get wet will depend on the garment. For example, an insulated jacket that has a face fabric, lining fabric, and synthetic insulation with water-resistant fibers will keep its wearer dry for a longer time than will a simple one-layer windshirt, even if both have been treated with DWR.



After-market products such as Gore Revivex or Nikwax TX10 can be applied to garments in order to restore the DWR qualities.

How do your pack fabrics compare to each other?



Where and when can I purchase GoLite Footwear?

For information regarding GoLite Footwear, visit www.NewEnglandFootwear.com.


What are your sleeve length measurements?

For performance layers, the measurement is taken from the base of the back of your neck to your sleeve hem. Sizes grade up and down by one inch.

For storm shells, wind shells, soft shells, and insulated garments, the measurement is taken from the center back of the neck to the sleeve opening, and sizes grade up and down 1 ¼ inches.

What do you mean by relaxed, semifitted and fitted?

GoLite is dedicated to offering garments that fit correctly and comfortably for the specific use(s) for which they are designed. On our website and in our catalog, fit icons identify whether a garment is FITTED, SEMI-FITTED, or RELAXED.

  • Garments are SEMI-FITTED when superior freedom of movement and comfort are desired without much excess fabric. These garments contour the body.
  • Garments are FITTED when wind drag, optimal moisture management, and layering are key issues. These garments are comfortable and body-hugging, and feature no excess fabric.
  • Garments are RELAXED when roomy comfort is desired, for either freedom of movement, under-layering, or loft insulation. These garments drape loosely on the body.


What is the difference between a Small, Medium, and Large pack? If I want a large pack should I get a Large?

GoLite packs are offered in different sizes to accommodate various spine lengths. Traditional packs usually feature sizing adjustment contraptions in order to accommodate a wide range of spine lengths. To reduce weight, complexity, and cost, GoLite packs come in fixed sizes, and we simply offer several fixed sizes of each pack

If you want a large volume pack, look at the volume of the pack. Do not consider the size, which is determined by your spine length. See the Sizing Chart for instructions and specs.

Do I need to seal the seams on my GoLite shelter?

This depends on how often you intend to use your shelter and how often you will encounter heavy rain.

All shelter seams contain 4 layers of fabric (2 double layers) and are sewn with thread that swells when it becomes wet, thus sealing each stitch hole. However, you still may want to seal the seams because UV exposure will slowly weaken the fabric and thread, and general use will cause the seams to become less watertight because of the tension placed on them.

The only sealant that will stick to SilLite is silicone, either in the form of McNett SilNett (available from outdoor stores) or silicone caulking (available in hardware stores). Seal the seams in a well ventilated area, make sure your sealant overlaps the seams on either side for a watertight seal, allow to dry for 24 hours, and finally sprinkle with talcum powder to prevent the silicone sticking and pulling the sealant out of the seam.

Where can I find care instructions for my GoLite product?

Please visit our Product Manuals page.

Which credit cards do you accept online?

GoLite Accepts VISA and MASTERCARD.

Is a sales tax assessed to my order?

Due to GoLite's operations in Colorado and Washington State, residents of those states will be charged sales tax at the rate set by the local taxing authorities.

Do you ship internationally?

GoLite will ship internationally. However, we do not ship internationally from our consumer website. If you would like to find our international dealers, please visit our dealer finder page If you have any questions, please contact CustomerService. Service

Is it possible to show an accurate color pallet on your website?

We spend a lot of time working within the confinements of how various monitors and browsers display our color palette. But we have to concede that it’s virtually impossible to achieve an accurate depiction for every hardware and software combination.

What is your product warranty?

Please see the GoLite Guarantee.

What is your privacy policy?

Please see our Privacy & Security policy.

What is GoLite's return policy?

Please see the Returns, Repairs, & Exchanges.

Where can I find a local GoLite dealer?

Please use the Dealer Finder feature.


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